Conversations, by nature, involve other people. And practicing these conversations with others is a very important way to improve your skills. But what if you don’t have a partner to practice with? Here are some …
It is always a good idea to have three to five “conversation starters” planned before heading to an event. These should be based on the type of event, people who will be there, the location, …
As a therapist who treats fears and phobias, one of the key tools in my arsenal is the concept of having good “outs” – in other words, ways that let YOU control how much you …
Many people look at terms like shy, introverted, and socially anxious as meaning exactly the same thing. In reality, nothing could be further from the truth. These terms overlap, but have totally different meanings and …
Once I was teaching a very engaged group of employees at a large West Coast university how to communicate with customers, and was talking about what I call the three “octane levels” of acknowledgement – …
I enjoy helping people learn new, procedural ways to communicate effectively in even the most difficult situations – such as what to say when people are rude and demanding, or how to have influence when …
How would you like to banish 80% of the criticism in your life? I am about to teach you a simple but powerful technique that will do exactly that. Something that almost no one ever …